Before: Eligibility forms were a PDF patchwork — clients skipped questions, staff chased responses by email. After 4 weeks the intake flow handled every sliding-scale request end-to-end.
**Primary outcome:** Eligibility resolved at intake
community mental health
Sliding Scale Eligibility Screening
Before: Eligibility forms were a PDF patchwork — clients skipped questions, staff chased responses by email. After 4 weeks the intake flow handled every sliding-scale request end-to-end.